Board Chairs and Board Leaders Mary Hiland, nonprofit leadership expert, interviews Mike Burns to discuss national research on board chairs and board leadership.
Inspired Nonprofit Leadership Mary Hiland, nonprofit leadership expert, interviews Mike Burns to explore nonprofit board stages of development. Mike offers that recognition of board stages helps establish achievable expectations.
"Effectively Raising Capital: The Board Chair & Executive Director Relationship" Mike Burns and Kevin McQueen, partners at BWB Solutions, and special guest Carla Weil, the Chief Strategy Officer from Capital for Change, the largest full-service CDFI in Connecticut, share their experiences effectively identifying funding sources and raising capital to strengthen an organization and provide more impact in low-income communities. Carla Mannings of Partners for the Common Good and CapNexus moderated the panel.
Share power to strengthen your board. Are your board leaders struggling to balance power among themselves? Are they not understanding their roles outside of the boardroom? If you answered yes to any of these, listen to Ep. 58 of our podcast as we host Mike Burns and Judy Freiwirth. Mike and Judy share their expertise, which is based on their Nonprofit Alliance study Voices of Board Chairs.
Making a Lasting Difference I've been struggling to finish "Making a Lasting Difference" by Graeme Reekie since first I received this book about 6 months ago from Wren and Greyhound. The press is British but I thought the subject would be universal for nonprofits.
Alas and sadly, this is a slow, tedious read filled with platitudes and almost helpful considerations nonprofit managers might want to consider when thinking about how to financially sustain their organizations.
I have generally posited that a nonprofit has 4 "pillars" that comprise its DNA: program, management and operations, governance and sustainability. M. Graeme offers five: involvement ((having community support); Income generation; Innovation ("how to nourish and encourage incremental innovation); Improvement (systems and structures); and impact measurement. So he and I don't operate from the same lens but his is certainly one perspective.
Making a Lasting Difference is constructed in four parts, 20 chapters and 211 pages. The possibly most innovative content is in Part 2, Chapter 2 where paradoxes, principles and practices of sustainability are presented. The paradoxes:
a. Change - only by changing can organizations be sustainability, sustainability does not mean sustained, and, the lesson is that an org. must learn, adapt and evolve purposefully. Here the author poses that an org has to have its act together to achieve sustainability
b. Octopus - organizations need to reach out in new directions to grow but growing in too many directions pulls them out of shape; diversified income does not mean reduced risk; and, an org must focus on core organisational purpose and structure. Here the author says that mission drift will not make you sustainable.
c. Yes/No the things that an organisation needs to survive can also kill it. Saying yes to everything is fatal; sustainability is about more than just money. Capacity and quality matter. Understand when, how and what to say no to. I would offer this is the "stay in your lane" paradox.
d. Efficiency - Efficiency preserves resources but can impair development. Organisations cannot evolve, adapt or respond without spare capacity. And orgs should balance strategy and scrutiny. They should invest in capacity building.
To all of this I just want to say: uh, ok and thanks for the amazing insight. No, not really! I would not invest in this book. You can better spend your time reading the Federal Register looking for grant opportunities (good luck given the current environment) or going through the Foundation Center directory or building an endowment from rich people who loved you (yes, this really is the key to sustainability). Making a lasting difference may be a good idea when thinking about long-term impact from what your nonprofit does - reading this book will not.
This link takes you to a Ted Talk podcast from a Helen Toner, former OpenAI board member that was part of and witnessed what went on at OpenAI - there is much to learn about mission faithfulness, organization dynamics, board dynamics, board/CEO dynamics, nonprofit structure, and perhaps, honesty and truth -- values currently under question.
A former board member of Kool April Nites will pay back the money he was accused of embezzling from the nonprofit organization, the Shasta County District Attorney’s Office said.
On Tuesday, Jeff John Allen, who was in charge of the annual car show’s finances for several years, pleaded no contest to one misdemeanor count of embezzlement with additional terms, DA spokeswoman Briona Sisneros said.
Allen must pay Kool April Nites $46,852.73 and it cannot be reported as a charitable donation no matter who pays it, Sisneros said.
The district attorney’s office said that while Allen was handling the car show’s finances, he refused to let other board members have access to the group’s finances.
The DA’s office launched an investigation in late 2022 after receiving reports of possible embezzlement in the organization.
Kool April Nites is one of the largest classic car shows in the West, drawing thousands of participants and spectators to the North State each year in late April.
Sisneros said that Allen must pay $20,000 of the $46,852 he owes to Kool April Nites within 20 days.
Additionally, Allen can’t serve on nonprofit boards or have access to financial information for people who are not family members, Sisneros said.
David Benda covers business, development and anything else that comes up for the USA TODAY Network in Redding. He also writes the weekly "Buzz on the Street" column. He’s part of a team of dedicated reporters that investigate wrongdoing, cover breaking news and tell other stories about your community. Reach him on X @DavidBenda_RS or by phone at 1-530-338-8323. To support and sustain this work, please subscribe today.
Helping nonprofits scale gen-ops dollars to fund the infrastructure they need to grow. Connect with Sherry Quam Taylor, CEO of QuamTaylor.
Fundraising isn’t easy, but that doesn’t mean it has to be hard.
It’s important to look at the types of fundraising methodologies in the nonprofit sector to better understand which ones bring the most revenue—more importantly, unrestricted revenue—to the organization.
For example, the nonprofit sector often relies on the “give/get” model, which requires board members to either give a financial donation or help raise a specific amount (or services equaling that amount) on an annual basis. While this approach may ensure some level of board contributions, it can also limit a nonprofit's fundraising potential.
Why leave money on the table? As a nonprofit leader, it’s worth exploring other approaches to maximize fundraising effectiveness.
The give/get model is designed to ensure board members are financially invested in the organization. It has been a staple among nonprofit organizations for decades, so questioning its value can be a difficult path to navigate. Yet, not having that conversation can lead to unintended consequences that hinder more effective fundraising strategies.
One essential factor to consider is that the give/get model is purely transactional, with an emphasis on meeting fundraising targets through direct contributions or securing in-kind goods and services. This approach can undermine fundraising goals for several reasons, including the following:
It Promotes Transactional Fundraising, Not Relational
Give/get teaches board members that fundraising is about transactions rather than relationships. Board members are uniquely positioned to introduce their networks and foster connections with donors, which is critical for cultivating long-term support.
Focusing on transactional activities—such as email marketing blasts, social media campaigns and large events—diverts attention from relationship-based fundraising. Relational activities have a greater potential for unrestricted gifts and sustained support. These might include:
• Meeting in person.
• Sending personalized email updates.
• Conducting private fundraising solicitations.
• Organizing intimate gatherings for small groups.
• Engaging in high-level fundraising conversations.
• Holding one-on-one meetings, including on Zoom.
• Providing tailored impact reports and thank-you messages.
It Overvalues The 'Get'
The “get” portion of the give/get model may seem valuable but can be misleading. For instance, getting $5,000 worth of graphic design services from a local design agency may sound beneficial, but if those services are treated as “charity” work, they might be low priority among agency staff.
Similarly, in-kind contributions, like a transport vehicle, may incur additional costs for maintenance and operation, diminishing their perceived value. This reliance on "gets" can detract from a focus on raising funds through traditional methods.
A better alternative? Develop an annual budget that consistently funds the services and contractors essential for growth. It's well understood that unrestricted donations are most beneficial to your mission. Your team should be trained and focused on meeting the comprehensive financial needs of your organization, rather than adhering to a limited give/get target.
It Blocks Optimal Gift Solicitation
A predetermined give/get target can condition board members to aim low when soliciting contributions from their networks. If a board member's requirement is $5,000, they might not push for more significant donations, even if donors are capable of giving much more. What if that donor could give $10,000, $15,000 or $20,000?
A quota mindset limits fundraising potential and can lead to missed opportunities. However, your board's restrictive mindset might not be entirely their fault. Removing give/get constraints can pave the way for boundless generosity.
It Discourages Board Solicitation
When give/get targets are in place, fundraising staff may avoid soliciting board members, leading to a disconnect in how fundraising should be approached. Board members might be hesitant to ask for donations because they view fundraising as overly aggressive. In this case, leaders should ensure their staff members are modeling what relational solicitations look like. It’s not twisting arms or begging for money. This misperception hinders the development of effective fundraising strategies and reinforces negative stereotypes about the process.
Broader Implications Within The Nonprofit Sector
The give/get model reflects a broader problem in the nonprofit sector, where outdated approaches and transactional thinking can impede growth and innovation. This mindset often focuses on short-term gains and meeting basic financial requirements.
Nonprofits that rely solely on a transactional approach to fundraising may struggle to build lasting relationships with donors, causing them to miss out on opportunities for larger and more flexible contributions. Isn’t it time for more of a “thinking outside the box” strategy?
Shifting Away From Give/Get
To fully capitalize on fundraising opportunities, nonprofits should consider moving away from the give/get model and embrace relational fundraising strategies. This shift involves training board members and staff to cultivate relationships, rather than relying on transactional activities.
Ultimately, the key to successful fundraising is fostering a culture of philanthropy where every contribution is valued and every donor is encouraged to give their best gift. By challenging these outdated legacy traditions, organizations can unlock new fundraising opportunities and ensure their boards are equipped to meet their financial needs.
Helping nonprofits scale gen-ops dollars to fund the infrastructure they need to grow. Connect with Sherry Quam Taylor, CEO of QuamTaylor. Read Sherry Quam
Victoria Burkhart, CEO at More Than Giving Co, Nonprofit Executive Director, Nonprofit Fractional Staffing, Executive Coach.
Nonprofit boards spend time and resources searching for the right professionals to fill their nonprofit's C-suites. They create comprehensive position descriptions to cover every manner of oversight, including financial management, operations, facilities management, human resources, communications, fundraising, program development and more. They thoughtfully consider and outline the skills, education and experience they feel are required to do a great job.
In addition, they spend considerable time ensuring that the nonprofit professionals they hire will “fit” with the culture of the organization. They want to recruit people who understand and appreciate the values and mission of the organization. They want their organization's executives to share their vision and passion for the change they want to see in their community.
With all of that detailed preparation, it would be reasonable to assume that every C-suite hire leads to a long and successful executive-board partnership. Right?
Not necessarily. The sector’s workforce shortage continues. Nearly three out of four nonprofits responding to the National Council of Nonprofits' 2023 Nonprofit Workforce Survey reported job vacancies. The pinch can be felt at the chief executive level as well: A national career transition firm reported an alarming 73% increase in CEO exits when comparing January 2024 to January 2023.
If you are a nonprofit professional, you likely know chief executives who enjoy highly effective partnerships with their boards (I hope you are one!). It is equally likely that you have witnessed or even experienced an uneasy and unproductive relationship between the volunteers who are ultimately responsible for an organization’s success and the executive they retained to lead it.
How Much Tension Is Too Much?
There is tension built into the very structure of a nonprofit, to ensure that the organization behaves as promised in its charter. One of the board’s main duties is to hire and oversee the chief executive; the chief executive reports to and is accountable to the board.
It would be unrealistic to expect that the board and chief executive would be in complete agreement all the time. In fact, serious debate around critical issues is healthy. But for the organization to move forward, the agreements and compromises must outweigh the points of contention. When the discord goes too far, there will be telltale signs:
• Board meetings become unproductive.
• Fundraising baseline metrics are missed.
• Strategic initiatives stagnate.
• Everything seems to be a crisis.
• Leaders stop communicating; messaging in general becomes fuzzy.
• Staff are boxed out and begin to feel disengaged and burned out.
• It becomes increasingly difficult to retain staff.
• Decisions are made in a vacuum and without the needed expertise.
• The board’s confidence in the staff is weakened.
Trust Is Key
While it is true that the board is responsible for overseeing their chief executive, they must also be willing to place their trust in that individual to guide the organization toward mission and vision fulfillment. Of course, trust is a two-way street—the executive must also be able to trust that they will have the board’s support and that the members will meet their responsibilities, particularly those related to ensuring adequate funding to achieve the organization’s goals.
An Ounce Of Prevention
The relationship between a nonprofit board president and the counterpart executive staff member is so key to the success of the organization that it should not be left to chance. Yes, large decisions—especially about funding or strategic direction—rest with the board. But it is the expertise of the hired professionals that will ensure these decisions are implemented successfully. Here are a few guidelines for ensuring that the board-executive partnership starts, and stays, on the right path:
• Put into place and nurture a succession plan for all leadership positions, both staff and volunteer.
• Include a thoughtful leadership transition plan for board leadership and top executives to help ensure a smooth transfer of responsibilities.
• Clarify lines of responsibility. Come to a mutual decision about what responsibilities will fall to the board president and which will land with the chief executive, and respect those lines.
• Assume that lines of responsibility will need to be reviewed and possibly reclarified to accommodate leadership transitions. What might seem obvious in one partnership may need to be adjusted for another pair.
• Collaborate on strategic planning to encourage deep thinking and alignment about the current state of the nonprofit, where it ultimately wants to go and the right pathway to get there.
• Identify and capitalize on the expertise at hand. Everyone has something of value that they can contribute.
• Provide regular professional development for board leaders and executive staff to refresh everyone’s understanding of their roles while introducing new knowledge about nonprofit effectiveness. Include sessions where the board and executive staff learn together.
• Consider professional co-coaching for the board chair/president and chief executive to grow their ability to lead in partnership with one another.
• Communicate regularly! Schedule conversations if necessary. The organization’s top leaders need to be open and honest with one another and transparent and consistent with the board and staff.
• Model the type of commitment you want the rest of your board and staff to demonstrate. In a nonprofit, everyone needs to be ready to roll up their sleeves when it’s all hands on deck.
Build A Winning Partnership
A nonprofit is best positioned for success when there is a strong, collaborative relationship between the board president and the chief executive. When that level of alignment is achieved, an organization will achieve a higher level of sustainability and will have a greater impact on the community it serves.
Victoria Burkhart, CEO at More Than Giving Co, Nonprofit Executive Director, Nonprofit Fractional Staffing, Executive Coach. Read Victoria Burkhart's full executive profile here.
Contained in NPQs issue on Women of Color in Leadership there is content well worth considering on a number of levels. Here are a few "quotes" that should I believe stimulate some deep discussion among board members and between board members and the exec.
There is a tacit agreement, a balance of power, between every executive and their board: the executive consents to be governed by their board and their board understands that it doesn’t run the organization. There is a tacit agreement, a balance of power, between every executive and their board: the executive consents to be governed by their board and their board understands that it doesn’t run the organization.
a board’s power is positional, just as an executive’s is—there is a balance of power, where each is checking the other to ensure fair and equitable outcomes that serve the organization. Yet boards are often unilaterally empowered to hire, supervise, and fire executives; make decisions about an organization’s investments; determine strategy and other future planning; and oversee other big decision points. And they do so without any acknowledgment that they are holders of imperfect information, without any acknowledgment of the need to act in balance with their executive—and further, without the understanding that because they are often distanced from frontline realities, they are therefore beholden to their executives to help them bridge these gaps and succeed in their roles.
Once you add a race and gender lens to this balance of power, those power dynamics become even more fraught.
If a board does not care about the executive, who will? And if a board uses its power just to control and not to uplift, is it even doing its job?
Finally The board…did not have an understanding of the organization’s potential, its place in the ecosystem, and its value. So when the institution faced an existential crisis, the board reverted to what it knew and valued—perceived power..
I would quibble with a few parts such as the statement that "working board (a board that gets involved in an organization’s day-to-day activities, as opposed to a purely governance or fundraising board). It is my fundamental belief that only a board that does purely governance IS a working board. Ill other activities where board members are filling key functions they are volunteers not governing. At the same time I concur that micro managing is neither governing NOR volunteer and should be "off the table" for every board.
Anyway, at very minimum, this piece should be shared with every board member an a generative discussion inclusive of the executive should he had.
It's no secret that in recent times faith-based nonprofit leadership in particular has crossed all kinds of lines. Well, maybe times are about to change. Take a look at the following article
The accreditation agency for over 2,700 evangelical nonprofits wants to raise its standards to address “one of the greatest financial risks” posed to churches and ministries today: moral failures by leadership.
For decades, the Evangelical Council for Financial Accountability (ECFA) has established guidelines around financial transparency, stewardship, and governance. This year, the organization announced plans to add a new requirement to address the integrity and character of a ministry’s leaders.
It’d be the biggest change to ECFA’s standards in 45 years.
First introduced in March 2024, the proposed standard states, “Every organization shall proactively care for its leader and support the integrity of its leader in conformity with ECFA’s Policy for Excellence in Supporting Leadership Integrity.”
ECFA members and experts in the Christian nonprofit agree with the idea of the new standard but aren’t sure exactly how to implement it.
In an interview with Christianity Today, ECFA president and CEO Michael Martin likened the standard to a guardrail. While no written policy or accountability measure could eliminate sinful behavior by leadership—each leader ultimately bears responsibility for their own integrity—organizations can be doing more to help keep them in check.
In 2021, ECFA surveyed more than 800 of its member ministry leaders and board chairs, and 94 percent said leadership failures are impacting donor trust. Respondents also said they needed more resources for supporting the integrity of ministry leaders and wanted ECFA’s help.
A three-page commentary on the new standard includes the following direction for member churches and ministries:
The board, or a board committee, should meet at least annually with the leader to discuss how the board “can provide appropriate support in proactively caring for the integrity and well-being of the leader as a whole person.”
The leader is responsible for “investing in their relationship with Jesus and guarding their heart (Prov. 4:23), striving to live above reproach in the biblical expectations for leaders (1 Tim. 3:1–7; Tit. 1:6–9), and submitting in a spirit of love and humility (1 Pet. 5:1–6) to the care and support offered to the leader by the ministry’s board.”
The board should also ask the leader about the leader’s commitment to upholding biblical integrity principles, as outlined in a written code of conduct. According to the commentary, leaders ought to demonstrate traits like humility, growth, and the fruit of the Spirit. The board is then responsible for documenting these conversations in its minutes.
I served on the RZIM board. Christians in many leadership roles can learn from my failures.
STACY KASSULKE
ECFA accreditation can provide a level of assurance to donors and participants, but it does not exempt a ministry from high-profile moral failings. In 2021, ECFA terminated RZIM’s membership because the ministry’s resources “were improperly used in relation to sexual abuse and misconduct by the ministry’s late founder,” Ravi Zacharias.
In 2019, Harvest Bible Chapel lost its standing with ECFA in the wake of controversy over founding pastor James MacDonald, which culminated with his firing.
Last month, Pursuit Church in Denver, North Carolina, an ECFA member, fired a pastor for sexual misconduct. Pursuit Church remains an ECFA member.Scott Rodin believes ECFA’s approach to leadership integrity represents the kind of “holistic thinking” that keeps ministry leaders and boards in healthy relationships.
Rodin is a senior consultant and chief strategy officer with The FOCUS Group, which helps faith-based organizations connect with their donors. He said leadership failures have a ripple effect through ministries, impacting employees, donors, and the larger community that ministries are trying to reach.
Though the emotional, spiritual, and physical well-being of a ministry leader might not seem directly connected to donor trust, Rodin believes the health of a leader is reflected in the health of the organization. He said the proposed standard represents the kind of thoughtful work that boards of directors should be doing in the first place.
“A leader’s relationship with God, with themselves, their neighbors—it has a massive impact on how they do their work,” he said. Leaders encounter opportunities for compromise every day, Rodin said. “Fuzzy ethical edges turn into cliffs really quickly.”
Since announcing the proposed standard in early March, ECFA has solicited feedback from members through a form on the ECFA website. Martin said most of the organizations that have responded have affirmed the need for such a standard and asked ECFA for guidance on what implementation should look like.
An 80-point checklist provides churches with opportunities for accountability, awareness, and conversation.
DANIEL SILLIMAN
The integrity standard would be eighth on ECFA’s list of standards of responsible stewardship. The seven existing standards cover doctrinal integrity, governance, financial oversight, legal compliance, financial transparency, compensation and third-party transactions, and stewarding financial gifts. ECFA did not specify the kind of integrity questions a board should ask a ministry CEO.
Frank Sommerville appreciates the intent behind the standard, but he says it is unclear what compliance should look like. As a practicing lawyer and CPA, Sommerville’s clients, about 70 percent of whom are faith-based organizations and ministries, are contacting him for advice about implementation.
“I applaud the effort of ECFA to address the issue of leadership integrity. I have seen in my 30-plus years that the lack of integrity in the senior leader can harm or destroy an organization,” he said.
Still, he wonders how ministries will implement a standard that ECFA intentionally left vague and open to many interpretations.I n its commentary on the standard, ECFA says its members have “much latitude to care for and support the integrity of their senior leader … in a manner that is best suited for their context.” The commentary also clarifies that the board does not need to be a leader’s accountability group. But ministries might struggle with where to draw these lines.
Sommerville thinks ministries might have a hard time determining what type of integrity they need to monitor. Financial integrity? Sexual integrity? Daily Bible reading?
“Is it the job of the board to hold a leader accountable for non-work, non-job performance activities?” Sommerville says. “Is that the best use of the board’s time?”
As Pursuit Church illustrates, ministry leadership failure does not disqualify a ministry from ECFA accreditation.
Though cases of corruption and financial mismanagement grab headlines, Sommerville believes they represent a small percentage of ministries. In almost every case of failure, he says, board members believed it was their job to support the leader without question.
“You don’t need a board that serves the vision of the leader; you need a board that ensures the leader is implementing the vision of the organization.”
Sommerville hopes organizations will take the standard seriously and not treat it as a box to check without addressing root issues.
Most of ECFA’s members are parachurch ministries, though the group says churches make up the fastest-growing member segment, just over 10 percent. Members are able to comment on the proposed standard through the end of May. ECFA expects to officially roll out the new standard in the fall.
I very much agree that board culture in all its forms matters. Culture to a great degree defines how a board does its work and how board members relate and engage. I believe the following opinion piece does take a good stab at defining and illustrating the importance of board culture.
Sidebar: the backdrop for this piece was "best practices". I do bristle at this term with a need to recognize that unless a so-called practice has been tested and in true scientific practice, it rarely meets the standard of what is a "best practice". Promising, good, common sense - yes but rarely "best" practice. There are far too many variables within the nonprofit sector to call anything a best practice just because one or another likes it. Not that the practice isn't a good one but should it be adopted by everyone - that is the true test.
At a time of escalating division, fear, anger and loss, having strong board leadership and deep board relationships is vital.
When Jewish organizations are well run — when the lay and professional leaders are aligned and supporting each other — our communities are more likely to thrive. As board president of the Jewish Community Relations Council (JCRC) Bay Area, I have experienced how critical it is for boards to lead organizations with accountability, transparency and a commitment to the mission. A positive board culture goes a long way toward carrying out work in a manner that reflects these key principles.
Achievingthat culture, however, does not happen overnight; it takes intentional, ongoing effort. In Leading Edge’s recent report on Jewish nonprofit boards, one of the key findings is that “[b]oard culture and trust drive board effectiveness. Jewish nonprofit boards could benefit from focusing more on building their cultures.”
Our governance committee recognized board culture as an area for growth based on data gathered from our board members. Our board members shared that, especially post-COVID, they want to be more connected to each other inside and outside the boardroom; they want to have more active members from all demographics; they want to engage in substantive issues where they can add value; and they want create an atmosphere where all voices are heard.
Here are some of the ways we have since moved the board in this direction:
Mindset shift around board operations and governance
As the field of nonprofit boards evolves and professionalizes, the importance of board operations and governance is clear and imperative to support the health of our organizations. Instead of focusing on how to fit board members into our existing operating system, we are shifting to think about how to attract the right people and how to engage our board effectively.
For instance, many of our board members have unpredictable and often full schedules. Family commitments and careers often complicate the time and energy our board members can dedicate to the board, so we asked ourselves how we could engage their expertise with flexibility while still meeting our board goals.
Today, many of our board members have a “portfolio” that includes both ongoing and discrete projects that they can commit to and manage largely on their own schedule; others sit on committees as part of their portfolio. For example, we have a board member who has professional experience in people management as well as diversity, equity, inclusion and belonging. This board member has taken on projects such as an advisory role in our DEIB work; drafting our first-ever “Emergency CEO Succession Plan”; co-chairing an HR task force; and advising on the CEO evaluation.
Meetings (and other activities) are in person, with relationship-building a core priority
Like many organizations, we relied on Zoom during the pandemic. Today we have returned almost entirely to in-person meetings, a key finding from data collected on building culture.
Our meetings center on our values of connection, business, education and generative discussions. We shifted the way we structure our meetings in response to members’ requests to use their expertise more, increase their value and maximize time for generative conversation. Our agenda includes “questions to ponder” under each agenda topic, to encourage reflection. We conduct new business at the beginning of meetings — not at the end when everyone is itching to leave. We have a chunk of time for learning together, followed by a generative period that taps into the board’s expertise and helps our staff. We also explicitly give everyone a chance, and even a prompt, to speak.
We cover a lot of ground and hear a lot of different perspectives before we make key decisions. Now reports from individuals and committees are adapted to be shared in advance in the board package using tools such as Loom videos, which help make material more accessible and get us to conversation faster. We will also be creating a Loom library for this year’s incoming board members in advance of the board orientation so they can prepare in advance and come with questions for discussion. While this level of preparation requires a commitment, the payoff of prepared board members is tremendous.
Board retreats lay a strong foundation
Coming out of the pandemic, people not only needed to connect with each other but needed to coalesce around a shared vision for how we would operate together.
Over the course of two retreats, our entire board connected and engaged in sessions to discuss what was working, what needed to be changed and what did we want to let go of. One outcome was that we agreed to come together for a board retreat shabbaton— something outside the confines of the board room and in an environment that offered an extended “learning lab.” For our time at Camp Newman, we committed to having different members of the board facilitate aspects of the agenda by tapping into different skill sets and expertise. We also took seriously the importance of spending time together over a wine tasting, Trivia game, meals and Shabbat to connect with each other and the mission of our work.
We are seeing results from these actions that reflect culture change. Our work is now informed by a larger diversity of opinions. We spend time learning together, as a group, and asking questions versus always offering opinions or advice.
On the education front, we have an educational piece built into each agenda (and this is not typical board education, which is also important), and we hope to soon launch a relevant reading group.
In our last board retreat, we “Q-Stormed” a couple of questions about which the staff wanted input. (Q-Storming is a design and innovation technique that focuses on generating questions rather than ideas in the early phases of a project.) When we discuss a topic a topic at a board meeting and need to hear opinions, we now go around the board table to each board member so we can hear all voices, rather than the same few who speak.
We are also trying to level our knowledge and experience on important board responsibilities such as fundraising. Instead of starting with solicitation training knowing that many are not comfortable with asking for financial support, we are starting with discussing our own personal relationship to money. Next we plan to study the spiritual architecture of generosity and communal support. We will study how the act of soliciting support is an acknowledgement of the collective strength and shared responsibility within a community.
We take care of business that positions the organization for long-term success and make sure to set goals, evaluate ourselves and the CEO.
The Leading Edge report states: “As it is with professional teams, so it is with boards: ‘Culture eats strategy for breakfast.’ Board culture can make or break board performance.” We certainly believe there is always room for growth, and that we ourselves need to be continual learners for the benefit of our organizations’ futures.
During these times of crisis, creating or enhancing board culture is critical. Having good board culture helps bond us in ways that not only improve our board work and organizations, but strengthen our relationships in ways that are rewarding and soul-comforting.
May our boards go from strength to strength.
Jan Reicher is board president of the Jewish Community Relations Council of the Bay Area.
Nonprofit organizations can sometimes face the risk of failure, and staff and executives must be aware of the telltale signs. When it becomes apparent that a nonprofit is headed toward trouble, effective leadership can be the saving grace between staying afloat and shutting down operations for good.
To that end, 20 Forbes Nonprofit Council members highlight critical indicators that can signal a nonprofit's failure, from donor fatigue to internal strife. Read on to discover these signs, as well as these experts' top strategies for turning the ship around.
1. Lack Of Board Leadership And Succession Strategies
You know you are in trouble when the board becomes weak. This means there is a lack of leadership and no strategy for building a strong pipeline. The organization recycles board members and presidents and there is no commitment to recruiting new leadership. A lack of leadership will cause the decline of a nonprofit. Some find term limits and mandatory rotations harsh, but fresh and motivated board members keep organizations growing. - Victoria Burkhart, The More Than Giving Company
2. Poor Communication
One key consistent indicator a nonprofit is heading toward failure is poor communication. Without communication, no one is able to fully execute their role responsibly. This is particularly true when it comes to board and executive leadership dynamics. When leaders of a nonprofit board restrict open lines of communication, disaster is surely on the horizon. - Lacette Cross, Diversity Richmond
3. Emotion-Based Decisions
Nonprofits that don't operate like a business risk failing. They are mission-driven, but when decisions to provide services are based on emotion and not ensuring the service will be effective and fiscally sustainable, they run the risk of operating in the red, which often depletes reserves held for a “rainy day.” While it may be unpopular to say no, sometimes it is necessary to do just that. - Stacy Bliagos, HANAC, Inc
4. Lack Of Growth And Funding
An organization's demise often happens slowly, then suddenly. Leaders often don't react until it is too late. Symptoms include: Your organization has stopped growing, you never have enough funding, you are chasing dollars outside your mission, you can't keep key team members and you dread going to work each day. Spotting the signs of trouble early can enable leaders to make necessary course corrections. - Tom Ulbrich, Goodwill Industries of Western New York, Inc.
5. Financial Instability
One prevalent sign that a nonprofit organization may be on the path to failure is financial instability. Leaders should focus on optimizing operational efficiency by identifying cost-saving measures, streamlining processes and eliminating redundant activities. This can help maximize resources and ensure funds are directed towards impactful programs. - Jason Fields, Madison Region Economic Partnership
6. Toxic Work Culture
A toxic work culture that is left unchecked is one of the sure signs that an organization is at high risk of failure. The toxicity can be a product of harmful and undisciplined actions and/or consistent inaction in the face of harm. A leader must disrupt behaviors that normalize the bad culture and reinforce systems and structures that reflect the desired organizational culture. - George Hsieh, Community Resource Exchange
7. Clashing Between The Chairperson And Executive Director
One of the most telling signs that an organization is going to fail is if the chairperson and the executive director are at odds. The relationship between the board and the executives is critical, and when that relationship is in danger, the entire organization is in danger. - Caroline Boudreaux, Miracle Foundation
8. Overreliance On One Revenue Stream
Nonprofit resilience, or the ability to continue in its service, is essential. I have often seen nonprofits fail because they are too reliant on one stream of revenue—be it a major event, a campaign or grants. Work hard to diversify funding sources. Relying on a mix of donations, grants, earned income and other sources is a key strategy to turn this around. - Erin Mote, InnovateEDU
As the adage goes, “Cash is king." One way to fail is to not plan for operational disruptions. It is important to have the financial discipline to create reserve funds of three to six months minimum. We saw during the pandemic that some nonprofits didn’t have enough cash on hand; this led to staff furloughs and layoffs, as well as impacts to program delivery with some organizations closing when the community needed them the most. - Dawn Reese, The Wooden Floor
10. Sticking To 'The Way We Have Always Done It'
The heads of departments—development, finance, marketing and programs—have been hired for their expertise. I've seen suggestions be made that deviate from "what we have always done," and boards choosing to stick with their comfort zone. This limits nonprofits from being able to grow and adapt to current circumstances. - Kristin Salkil, Black Women's Health Imperative
11. Funding Is Not Mission-Driven
Nonprofits can never forget why they exist and what their mission is. Trying to obtain funding that is not aligned with the mission is the first sign of real trouble. Before long, the organization may shift its priorities and therefore stop being true to its members, supporters and stakeholders. It is hard to come back, so leaders need to stay vigilant about serving the cause. - Magdalena Nowicka Mook, ICF (International Coaching Federation)
12. Scarcity Of Data Stories
One early sign that a nonprofit is trudging towards trouble is when the organization stops listening to its data stories. Stakeholder and constituent research, along with a regimented data evaluation process, will help nonprofit leaders avoid slow-moving icebergs. Regularly challenging assumptions and developing new insights from that research can lead them forward confidently in a data-driven way. - Michael Bellavia, HelpGood
13. No Internal Values
Nonprofits fail when values are not applied internally. If you prioritize equity, collaboration and generosity in your programming and fundraising but not with your staff and other internal stakeholders, it will eventually cause challenges. Low staff retention and morale, unsustainable workloads and underinvestment in operations must be addressed or they will lead to a decline and serious challenges. - Matthew Gayer, Spur Local
14. Lack Of Transparency
A lack of transparency around operations can quickly lead to failure. The first role of a leader is to tell the truth about the organization's condition, then identify problems and enlist leaders to implement immediate solutions. It starts by recognizing the truth internally and externally and declaring the real condition of the nonprofit at any given moment. - Albert L. Reyes, Buckner International
15. Key Stakeholder Turnover
One sign is when leadership, team members, key donors and partners start to remove themselves from the organization and its work. This may be a sign that a shift is taking place. Being aware of your partners' engagement level can help to stave off disaster. - Jamee Rodgers, Urban Neighborhood Initiative
16. No Attention To Finances And Staff Retention
Nonprofits fail when the leaders stop paying attention to financials, staff retention, the board and community engagement. It's a similar effect to "quiet quitting." Any of these factors can lead to the demise of an organization, but many times, two or more of these distractors are taking place and are not being dealt with in a timely manner. - Kimberly Lewis, Goodwill Industries of East Texas, Inc.
17. No Diversity In Financial Portfolio
In my experience, not diversifying your financial portfolio can lead to failure. Relying on one funder, funding source or major event is good for a small nonprofit but if you wish to grow your capacity, you must include multiple revenue streams and build a strategy that clearly defines your growth plan and the revenue needed. Hold intentional conversations with existing and new funders. - Erin Davison, Big Brothers Big Sisters of Southwest Louisiana
18. Negative Public Perception
A negative perception can become a negative reality. If you have a decline in volunteer engagement, donor support or staff retention, it is time for a rebrand. Strong executive leadership and boards should consider revamping the organization with a new logo, promotional campaign or giving strategy to rebrand the organization to the public. It's okay to reboot for a great cause. - Aaron Alejandro, Texas FFA Foundation
19. Disengaged Board Members
Nonprofit leaders must curate and nurture its board of trustees to ensure continued success. The old adage, "The body rots from the head down" is a testament to this. A culture of support comes from the top down. If a board is disengaged, unsure of the nonprofit's mission and not invested in its success, failure will be imminent. - Tara Chalakani, Preferred Behavioral Health Group
20. Forgetting The Reason For Being
An organization falls into The Big Rut, according to Les McKeown, when it stops understanding its reason for being—serving the cause—and viewing its own existence as primary. Nonprofits can return from frustration around the loss of creativity, innovation and vision. When it’s actively discouraged, it’s unlikely that the existing leadership can course-correct since they can’t self-diagnose. - Cherian Koshy, Kindsight
As I noted yesterday, all this royalty attacking over what was pretty much a not uncommon problem has been resolved. Yup, the Archwell Foundation is back in good standing. And as California's Gov. says "this is not an uncommon problem". To me, it was just news trying to find news where there pretty much wasn't a problem to be solved.
This isn't to say that there aren't plenty of nonprofits breaking the rules intentionally and doing stuff that does more harm than good - this of course would be newsworthy. But is appears as it frequently does, that when the good guys deviate just a little, it becomes newsworthy. But when the bad guys deviate, it's also headlines but more along the lines of "how great are they", enough to lead us all to forget who exactly are the good guys.
As sensationalized as the story about the Harry-Megahan-Archewell-Foundation has been made, I would pose that this story is so micro in significance there is little reason it should have shown-up to anyone except the two royals (ex-royals?), their foundation exec and tax accountant. Yes, the Foundation failed to file its tax returns and yes, until it does, it's tax status is in limbo and yes, it cannot raise money in the meantime.
But are there not plenty of folks who do file and pay nothing despite incomes of millions if not billions of dollars? And what about the thousands of nonprofits who forget but eventually pull their act together? Their lapses don't get splashed across the world!
Do I love royals? Not really but I do love fair and balance reporting and while there are some well-made points in this article like how many board members a nonprofit does well to have and the role of filing, this failure on the part of the royals is itsy-bitsy in light of all the intentional bad behaviors, self-serving behaviors exhibited in a multitude of nonprofits.
World, let's give these folks a break - they have good intentions and are doing well for the world. Oh, there was one article error that deserves a bit of research. I am pretty certain that Charity Watch is NOT the only charity monitor in the US. There are by my count at least two others. Facts matter.