The following BizJournals article by Deloitte that provides what I believe to be some helpful insights and considerations about board culture. First insight: a definition of culture and why I think it matters. The article proposes that culture is: "a system of values, beliefs, and behaviors that shape how work gets done within an organization." Unless you have been living in a bomb shelter (which actually has many appealing benefits) there is a great amount of conversation going on about nonprofit board diversity with the summary being that there isn't much but it matters a lot. I pose that one of the core elements to making and maintaining a diverse board has to do with culture and hence, why I found the following article helpful.
Having a boardroom playbook avoids culture disconnect
Jun 5, 2018
Since boards are not living a company’s culture day-to-day, it can be challenging to get a real sense of it in action.
Westend61
By Carey Oven, Deloitte & Touche LLP and Maureen Bujno, Deloitte LLP
A prevailing position is that a positive culture can be a corporate asset and competitive advantage. Permeating all business functions, it can adhere leaders and employees alike to a set of values that distinguish organizations from competitors.
From business model shifts, to evolving talent and consumer demands, to a tightening labor market, the need for a strong, positive company culture is more important than ever before.
To tackle this complex topic, Deloitte explored managing Culture risk: A new imperative for board governance, laying out a roadmap for the board’s role in defining, monitoring, and instilling a productive organizational culture.
Knowing what you’re looking for: Defining culture risk
At a fundamental level, culture is a system of values, beliefs, and behaviors that shape how work gets done within an organization. While it is shaped by leaders’ actions and decisions, it is sustained by employee behaviors or conduct.
Culture risk, on the other hand, is the potential misalignment between an organization’s espoused values and leaders’ actions and employee behaviors. Mitigating such risk should be a top priority, given the potential implications it has on the effectiveness of employee and business productivity.
Eighty-two percent of respondents to a 2016 Deloitte Human Capital survey said that "culture is a potential competitive advantage,” but only 12 percent of companies surveyed believed their organizations were driving the "right culture."
The pivotal role of the boardroom
While driving meaningful culture is incumbent on corporate management, boards can bring an important perspective to the culture dialogue from an external perspective. Boards should oversee management’s approach to culture and strategy, taking into account customer and vendor viewpoints and other outside stakeholder perceptions and understanding where culture falls on the risk map.
To enhance the board’s role in monitoring organizational culture internally, boards should consider tone at the top, mood in the middle and buzz at the bottom. This can prove to be difficult as a clear disconnect may arise the deeper into the organization you get.
Since they are not living a company’s culture day-to-day, it can be challenging to get a real sense of it in action. This detachment can make mitigating risk at all levels challenging. For instance, according to the 2017-2018 NACD Public Company Governance Survey, 87 percent of directors say they have a good sense of the tone at the top of the organization; 35 percent had a good sense of the mood at the middle but only 18 percent noted a high understanding of the buzz at the bottom.
What’s more, it is not clear who is responsible for managing culture risk activities within the organizations. On a recent online Deloitte poll, 28 percent of respondents stated they don’t know/not applicable, 25 percent stated it’s the chief human resources officer’s responsibility, while 18 percent noted “other.”
To support board connectivity to organizational culture, boards should have meetings at different company locations, as applicable, and get a sense of culture, should ask for and seek to understand cultural survey results around trust in leadership and employee engagement, and should consider how executives take on lead roles to drive positive culture.
Furthermore, standing board committees play an important role. The audit committee should understand the effectiveness of the ethics and compliance programs, messaging, and the related hotline – does it allow for issues to be raised? The compensation committee can enhance their understanding for the overall compensation philosophy and whether incentive compensation plans are driving behavior that could be indicative of risks in the culture. Also, the nominating/ governance committees should align governance practices with the board culture.
Preparing with process
Board diligence, presence, and observation can provide further insight to inform oversight responsibilities:
Be strategic: Integrate culture into strategy, performance, and risk oversight and risk oversight processes.
Be proactive: Don’t wait for a cultural risk issue to surface.
Be persistent: Confirm culture risk issues don’t slip through the cracks.
Preparation is a cornerstone of success, and there should be a management framework in place when dealing with culture risk. Approximately 30 percent of respondents, from the same online Deloitte poll as noted above, say their cultural monitoring is somewhat proactive, but that they operate in siloes — meaning that each stakeholder owns it in their respective lens and processes are not necessarily coordinated.
Periodically assessing the culture and regularly evaluating the organization — among both internal and external stakeholders — can help drive toward the shared values laid out by management. Effective ways to gauge engagement, behaviors, and signals range from conducting internal diagnostic surveys to listening to market analysts to understanding the conversation in both traditional and social media.
Boards should assess employee engagement, enabled by technology, to proactively identify risk indicators and course correct.
With such a broad cross section of generations in today’s workforce, it’s more imperative than ever for board members to see that company culture is at the top of its agenda. The boardroom should be aligned with how they define culture and be working with management to use culture and manage culture risk as a key brand and reputational differentiator in the competitive marketplace.
Learn more about Deloitte’s Culture risk: A new imperative for board governance webcast.
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Carey Oven, partner, risk and financial advisory, Deloitte & Touche LLP. Maureen Bujno, managing director, center for corporate governance, Deloitte LLP.