I suppose one really important lesson we can take away from what is going on over at the BBC is that an effective governing body should have a communications crisis plan sitting on a shelf and ready to be implemented should a crisis occur.
Based on what is described as a disarray at BBC, it is not clear that a communications crisis plan has ever been developed or is being implemented. The reality is that bad stuff can happen be it internally generated or externally generated and a good board will know what to say and do, internally and externally.
There are plenty of marketing communications consultants around to help a nonprofit with developing a crisis plan and all I can say is, if you don't have one, maybe now's as good as time as any to put one together. At very minimum, a crisis plan will identify who will be determining the message (internal and external) and who will be responsible for giving the message.
Thanks BBC for this reminder -- always teaching.