I found a fine article in the Summer 2009 issue of The Conference Board Review that I think is worth a mention for all you nonprofit board members and execs who struggle over what is the "right" content or focus of a nonprofit board vs. the exec. The article's title: "When Directors Sweat the Small Stuff: Micromanagement in the Boardroom" begins with this introduction:
For the most part, CEOs accept the board as their boss and as a valuable sounding board and source of input. But they don't always get what they're looking for from their boards. A common complaint among chief executives is that directors get into the weeds, digging into operational details that have little strategic value.
(continuing on) It's a common pattern for one director to raise a question and then for one or two other directors to pile on. Before long, a handful of directors are getting into minutiae, and the whole dynamic is derailed. The danger, of course, is that it takes the focus off more serious issues such as strategy, perception of external trends, succession and enterprise risk.
(and) The difference between micromanaging and appropriate questioning is not always a bright line. What really defines micromanaging is not whether a director is digging into details. It's really a question of which details, and for what purpose. Is the director making a small point, like nitpicking expenses? Or is the director drilling down into details that help reveal a higher-level issue - detecting a structural change, getting at the root cause of a problem, or questioning the effectiveness of a process?
ASKING QUESTIONS OF AN OPERATING NATURE IS NOT IN ITSELF MICROMANAGING, AS LONG AS THE QUESTIONS LEAD TO INSIGHTS ABOUT ISSUES SUCH AS STRATEGY, PERFORMANCE, MAJOR INVESTMENT DECISIONS, KEY PERSONNEL, THE CHOICE OF GOALS, OR RISK ASSESSMENT. THE KEY LIES IN THE ANALYTICS OF WORKING BACKWARD TO LINK THE OPERATING DETAILS WITH STRATEGIC ISSUES.
(and) Asking questions at the right altitude, with the right tone, and about the right things refocuses managment's attention while respecting the CEO's decision-making authority.
This is good stuff and really, good fodder for the annual meeting where the Board and CEO decide what's on the agenda for the coming year in addition to what the measurable expectations (dashboard) will be for the year . And, I believe, the work of keeping the Board focused at the most helpful altitude is the job of the Board Chair.