Just finishing up the book "Trying Hard is Not Good Enough".
This pretty easy read is focused on one thing: focusing on outcomes (results). The book gets the reader through the language, process and so-what of results thinking. There's even a couple of related web sites: http://raguide.org/ and http://www.resultsaccountability.com/.
The one thing I can't figure out: why every nonprofit and governmental agency doesn't apply this thinking as their primary reference. If it's just because they haven't read the book, that can be solved (The Annie E. Casey Foundation supports the websites to provide the basic materials).
You know, being results or outcomes focused is the only way we can all be satisfied we have really made a difference. This is important stuff.